Return & Refund Policy
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Return & Refund Policy
At M&H Designer Boutique, we want you to love your purchase! If something isn’t right, we’re here to help.
Please review our Return & Refund Policy before placing your order.
7 Days
Return window from the day you receive your order
5–10 Days
Business days for your refund to appear after processing
No Fees
We do not charge restocking fees
1. Return Window
- You may request a return within 7 calendar days of receiving your order.
- To request a return, email us at info@mhdesignerboutique.com with your order number and the reason for your request.
- Please wait for our approval and return instructions before sending any item back.
2. Eligible Returns
We accept eligible return requests in the following situations:
Damaged or defective items: If your item arrives damaged or defective, please contact us with photos.
Incorrect items: If you receive an item different from what you ordered, please contact us.
Change of mind: Unworn, unused items in their original condition may be eligible for return within the 7-day return window, subject to the conditions below.
Please report damaged, defective, or incorrect items as soon as possible.
3. Return Conditions & Shipping Costs
To qualify for a return:
- Clothing must be unworn, unwashed, and unaltered.
- Original tags must remain attached, where applicable.
- Jewelry and accessories must be unused and in their original packaging.
- Proof of purchase or your order number is required.
Return Shipping Costs: Customers are responsible for paying all return shipping costs for eligible change-of-mind returns. M&H Designer Boutique does not provide prepaid return shipping labels for these returns. We recommend using a tracked shipping service to ensure your package reaches us safely.
If you receive an incorrect, damaged, or defective item, please contact us before returning it so we can review the issue and arrange an appropriate resolution.
We do not charge restocking fees.
4. Non-Returnable Items
For hygiene and product-condition reasons, the following items are generally not eligible for return:
- Worn, washed, or altered clothing.
- Used jewelry and accessories.
- Customized or specially tailored items.
- Items clearly marked as final sale before purchase.
These exclusions do not limit any rights or remedies required by applicable law.
5. Refunds
Once your returned item is received and approved, we will process your refund to your original payment method.
Please allow approximately 5–10 business days after refund processing for the funds to appear in your account. Actual timing depends on your bank or payment provider.
Original shipping charges are generally non-refundable for change-of-mind returns, except where required by law or otherwise agreed.
6. Exchanges
If you need a different size or receive an incorrect or defective item, please contact us at info@mhdesignerboutique.com.
Exchanges are subject to product availability. If a replacement is unavailable, we will discuss an appropriate alternative.
7. Order Cancellations
If you wish to cancel your order, please contact us as soon as possible.
We will do our best to cancel your order before it is processed or shipped. Once an order has shipped, it may no longer be possible to cancel it.
8. Contact Us
For all return, refund, or exchange requests, please contact:
M&H Designer Boutique LLC
Email: info@mhdesignerboutique.com
Please include your order number and a brief description of the issue so we can assist you promptly.
Thank you for shopping with M&H Designer Boutique! We appreciate your business and look forward to serving you.